Refund policy
Return and Refund Policy
Last updated: August 10, 2026
At Crochet Pro, we sell digital products, including downloadable PDF crochet patterns, pattern bundles, guides, and video tutorials.
Digital Products
All products sold through our store are digital products. No physical item will be shipped.
Because digital products are delivered electronically and can be accessed or downloaded immediately after purchase, all sales are generally final and we do not accept returns or exchanges for change of mind.
Refunds
Refunds may be considered in the following circumstances:
-
You were charged more than once for the same purchase due to a duplicate transaction.
-
The purchased digital files are missing, corrupted, or cannot be accessed due to a technical issue that we are unable to resolve.
-
You received a digital product that is materially different from the product you ordered.
Before requesting a refund because of a download or access issue, please contact us so we can provide a new download link, replacement file, or other assistance.
Refund requests are reviewed individually. Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Download Problems
If you have trouble downloading or opening your files, please contact us at:
Please include your name, order number, and a brief description of the problem. We will make reasonable efforts to help you access the digital content you purchased.
Accidental or Duplicate Purchases
If you accidentally purchased the exact same product more than once, please contact us as soon as possible. We will review the transaction and, where appropriate, refund the duplicate purchase.
Contact
For questions regarding returns, refunds, or digital downloads, contact:
Email: thecroochetnook@gmail.com